With an ever-changing economy and increasing competition within industries, customer acquisition and retention is paramount to a business’ success. As they engage their customer, businesses must consider the customer experience as a leverage point for maintaining positive cash flow. With the Accounts Receivable Department on the front line with the customer, ensuring you have the right people representing your business is critical.

Stay in the Game’s Accounts Receivable Representatives have comprehensive knowledge of the Order to Cash cycle. Their foundation of experience comes from having worked across multiple client engagements and industries, to understand the best practices for customer communication & interaction, collection of invoices, resolving disputes and reconciling payments. Our teams are proficient in the following areas:

Order
Management

Including quote, purchasing order, order entry and order maintenance.

Credit Administration

Credit review, credit analysis, order release & terms administration

Accounts Receivable

Customer Invoicing, Collections, Dispute & Deduction Management

Cash
Application

Credit memo processing, credit application, credit card payments, AR reconciliation

Key Benefits

Short Term:
• Reduction of Internal Headcount
• Reduction of DSO
• Improved Customer Satisfaction

Long Term:
• DSO Stability & Maintenance
• Reduced Disputes
• Reduced Bad Debt Reserve
• Accurate Forecasting